About Bristow & Sutor

Bristow & Sutor is an enforcement agency specialising in local authority debt recovery. We set up business in 1977 and are based in Redditch, Worcestershire.

Our directly employed Enforcement Agents work extensively throughout England and Wales to collect three main types of debt for local authorities: Council Tax, Non-Domestic Rates and Penalty Charge Notices, such as parking fines.

We also collect Sundry Debt, including former tenant arrears and overpaid housing benefit, through a specialist debt collection agency Credit Security

What are Bristow & Sutor's mission and vision?

Our mission

To be the leading UK debt recovery group focused on providing an ethical, compliance-focused, and high quality service to the public and private sectors. We use  technology and data analytics to achieve market-leading collection performance, whilst protecting the most vulnerable in society and the reputations of our clients.

Our vision

Bristow & Sutor will be at the forefront of efforts to secure and promote an enforcement and debt collection sector that is characterised by high standards of ethics and professionalism, where providers and their customers take a balanced and responsible approach to the collection of debt.

Bristow & Sutor is committed to achieving this by living our core values in all that we do, and in working closely with our stakeholders to incorporate, disseminate and, where we can, define and promote best practice.


See our values here

How do you charge?

Bristow & Sutor charge fees in accordance with the Taking Control of Goods (Fees) Regulations 2014. While we appreciate that debtors may consider these fees high compared with their original debt, they are simple, fixed and transparent as laid out by the regulations, and so present little reason for dispute.

The three fees that you may have to pay are as follows:

  • £75 Compliance stage fee added to every case as soon as we are asked to collect the debt
  • £235 Enforcement stage fee added as soon as a visit is made for a case or group of cases with a value of up to £1500. If the case or group of cases are above £1500 a further 7.5% of the debt above the £1500 is added
  • £110 Sale or Disposal stage fee added as soon as a visit is made for the purpose of removing controlled goods for a case or group of cases with a value of up to £1500. If the case or group of cases are above £1500 a further 7.5% of the debt above the £1500 is added

As an example, if you have three cases with a total value of £2000 the enforcement fee would be £235 + 7.5% of £500. This is £272.50 which is then rounded up to £273.

You could also have to pay for things like locksmiths charges, storage charges and fees charged or incurred by auctioneers.