Legislation

Acting as Enforcement Agents (formerly Bailiffs) when collecting debts, we act in accordance with the law.

In 2014, the legislation governing the way we operate was overhauled, with the implementation of Part 3 and Schedule 12 of the Tribunals Courts and Enforcement Act 2007. This resulted in the creation of:
  • The Taking Control of Goods Regulations 2013
  • The Taking Control of Goods (Fees) Regulations 2014

Essentially, new laws were created to dramatically modernise and simplify enforcement - standardising fees and processes across enforcement services. These replaced a variety of outdated laws, some dating back to 1267.

In addition, we comply with all other applicable law, including:

  • The Local Government Finance Acts 1988 and 1992
  • Council Tax (Administration and Enforcement)
  • Regulations 1992
  • Non-Domestic Rating (Collection and Enforcement) (Local Lists) Regulations 1989
  • Commercial Rent Arrears Recovery Regulations 2014
  • Traffic Management Act 2004 and statutory instruments made thereunder
  • The Civil Procedure Rules 1998
  • General Data Protection Regulation 2016 and the Data Protection Act 2018

Going beyond:

We go beyond the letter of the law, and comply with:

  • The Ministry of Justices’ “The Taking Control of Goods National Standards 2014”
  • The Civil Enforcement Association’s Code of Practice
  • The Specification, Policies, and Codes of Practice of our individual Clients
  • Our own Policies and Code of Conduct

Conduct:

To ensure we enforce debts and conduct our daily business in an equitable manner, we have comprehensive policies - including Customer Care, Ethical, Vulnerability and Safeguarding Policies – which are followed by ALL staff including our directly employed Enforcement Agents.

In addition to our company Code of Conduct, which takes its moral code and principles from the Equalities Act 2010, these policies form part of our extensive induction programme and ongoing development training.

We do not tolerate any deviation from our policies and we devise working practices and foster attitudes to ensure we are sensitive and respectful to debtor needs at all times.

We will always:
  • Act with consideration of equality and diversity
  • Show respect and sensitivity, without exception
  • Recognise and respond to debtor needs
  • Conduct our business in a firm-but-fair manner

We do not tolerate any behaviour or practice which treats any group of people less favourably than others because of age, disability, gender, marriage / civil partnership, pregnancy, race, religion or sexuality.

This applies across all our interactions and in recruitment and training of staff. To achieve and ensure staff always provide fair and ethical treatment we follow six core values:

  • Professionalism
  • Transparency
  • Accountability
  • Trust
  • Compliance
  • Respect

These practices ensure the good reputation of our clients is upheld and complaints are rarely received.