FAQs for Clients

These FAQs are aimed at our Local Authority clients. If you are looking for information about your debt, click here:

FAQs for Customers

About Bristow & Sutor

What debt types do Bristow & Sutor recover?

We recover a variety of debts including Council Tax, Penalty Charge Notices, Non-Domestic Rates, High Court Enforcement of writs of control and others including Sundry Debts - giving a broad range of expertise and knowledge.

Does Bristow & Sutor employ its own Enforcement Agents?

Unlike some operators, we only use our own agents when working with local authorities - all of whom are directly employed. We therefore take full ownership of our team’s methods and results, ensuring consistently high levels of service and quality, very low levels of complaints, and excellent collection rates.

How does Bristow & Sutor deal with complaints?

We are proud to say that we receive very few complaints. When we do receive them, we recognise the need for a serious and highly efficient investigation process which is conducted by our independent Compliance Department.

What is Bristow & Sutor’s geographic coverage?

Our nationwide coverage using remote agents means that we can meet your revenue collection requirements wherever debtors are, whether locally or nationally.

What is the relationship between Bristow & Sutor and Clients?

We work with our clients to provide the regular and comprehensive reporting and feedback required. Our customers praise the expert advice and care that our relationship managers provide, trusting us to work independently to save Client time.

Does Bristow & Sutor organise any events or training to onboard new clients?

We regularly invite our clients to attend a full day Client Web training and demo to ensure that we onboard them in the most efficient manner and make the process of sending cases as smooth as possible.

What is Bristow & Sutor’s collection performance?

We have a proven record of high and consistent collection rates.


What is Bristow & Sutor’s approach to vulnerable debtors?

Taking good care of debtors is our priority, which is why we employ highly trained & experienced agents acting as our client’s custodians. All frontline staff are trained to use recognised techniques allowing them to identify potentially vulnerable debtors.

What is the debt recovery process that Bristow & Sutor follows?

Our recovery process follows three defined stages in the Taking Control of Goods Regulations: Compliance, Enforcement, and Sale or Disposal - all backed up by our 42 years’ of experience and fair treatment principles.

What type of technology are Bristow & Sutor’s agents using with debtors?

We have a bespoke smartphone app for EAs to manage cases allocated to them. They can view case history, record activity that they have taken, take secure payments, and more.


How do you keep clients informed?

We work with our clients to provide regular and comprehensive reporting and feedback, as required. Our customers praise the expert advice and care that our relationship managers provide, trusting us to work independently to save them time and money.

What is your approach to onboarding new clients?

Our experienced team uses a tried and tested process to onboard clients quickly and efficiently, ensuring that we are set to meet all your needs and follow all of your requirements.

What is your collection performance?

We have a proven industry-leading record of consistently high collection rates.

What type of system are you using to deal with cases?

Our bespoke market leading platform’s development is controlled in house. It gives Clients extensive reporting and instant case-control while avoiding the need for time-consuming calls and discussions. It provides a direct link to Enforcement Agents, giving instant control to Clients.
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