Debtors

What is Bristow & Sutor’s approach to vulnerable debtors?

Taking good care of debtors is our priority, which is why we employ highly trained & experienced agents acting as our client’s custodians. All frontline staff are trained to use recognised techniques allowing them to identify potentially vulnerable debtors.

What is the debt recovery process that Bristow & Sutor follows?

Our recovery process follows three defined stages in the Taking Control of Goods Regulations: Compliance, Enforcement, and Sale or Disposal - all backed up by our 42 years’ of experience and fair treatment principles.

What type of technology are Bristow & Sutor’s agents using with debtors?

We have a bespoke smartphone app for EAs to manage cases allocated to them. They can view case history, record activity that they have taken, take secure payments, and more.