Our Processes

Before we become involved in the recovery of a debt, the debtor will have been sent several letters and forms by the Council, or – in the case of Penalty Charge Notices (PCNs) – a Traffic Enforcement Centre (TEC), which will also issue a “Warrant of Control”.

In the case of Council Tax and Non-Domestic Rates, please contact the council directly, if you don’t believe that you owe the debt we are recovering.

If you are disputing a PCN, please contact us immediately by telephone or letter.

Enforcement action will continue until the debt is paid in full to Bristow & Sutor. Please do not send payments directly to the Council as these may not count towards the debt or stop our recovery action.

By law, we have the right to take a debtor’s goods and sell them by public auction to pay off the debt. Paying us the debt in full will stop this happening.

For more details of our enforcement and recovery process, please see our FAQs.