Bristow & Sutor
employer; a genuine
career path.
We are changing the face
of debt resolution.
We’re on a mission to change the face of debt resolution and we’d love you to join our growing team!
Bristow & Sutor, the best career move you never thought you’d make! It’s true, most people don’t start with a debt resolution company at the top of their list. But that’s probably because of the old stereotypes about the debt collection industry. We’re different. We’re glad to say that with us, things are changing for the better, replacing old stereotypes with new ideas.
For us, debt resolution is first and foremost a people business. It’s about understanding the issues that a customer faces, and trying to find a solution together that works for everyone.
Our mission is to improve debt resolution, and we’ve already made big steps forward. Like making it simple and convenient to pay online or offering fair and flexible payment options. And it’s working. Because we’re making debt recovery better, we’re winning more contracts, with new companies wanting to work with us.
My Career at Bristow & Sutor
“I decided to do a Level 3 Payroll Apprenticeship with Bristow & Sutor to gain a qualification. I learnt so much more than expected during the course and with the support of the business I passed my exams.”
Why Bristow & Sutor?
Proudly part of the Bristow & Sutor Group, B&S is a leading force in council tax, non-domestic rates and unpaid penalty charge notice (PCN) collection. For us, it’s about operating in an empathetic, clear and ethical way, as shown by the flawless 100% score we achieved in an independent audit of the CIVEA code of practice. We’ve been in business for over 47 years and over this time we have built an excellent reputation in the industry as well as building a solid value proposition for our colleagues. Our client satisfaction results are second to none – and that’s all down to our brilliant colleagues!
Along with the other businesses in the Group – Debt Recovery Plus and Credit Style – we use technology and data analytics to achieve market-leading collection performance whilst protecting the most vulnerable in society and the reputations of our clients. We’re based in Redditch, South Birmingham with easy access from the Midlands and free parking onsite. There’s always something going on, whether it a table tennis challenge or a team lunchtime walks. We’d love you to join us.
What’s it like working here?
There are lots of reasons we think B&S Group is a great place to work - below are just some of them - but don’t just take our word for it, take a look at our ratings on Glassdoor which speak for themselves.
Work-life balance
We know there is more to life than just work – and that’s why we look for ways to make your job work for you. Hybrid working, or other flexible work patterns are options we’re happy to explore with you if you’re selected as the right person to join our team.
A people business
What you can expect is a great team – being surrounded by highly professional colleagues with loads of experience. You’ll learn lots, but we’ll also be keen to hear your ideas on how we can improve. We’ll listen to your feedback and act wherever we can. We regularly hold listening sessions across the Group, we are always keen to hear ideas for improvement and act on them.
High ethical standards
We hold our staff to the highest ethical and professional standards. In your work every day, you can expect your colleagues to display our values of accountability, transparency, respect and integrity, and we’d expect the same from you.
My Career at Bristow & Sutor
Helen initially joined DRP, part of Bristow & Sutor Group, as an Executive Assistant before moving to Bristow & Sutor to take on the role of Group Social Responsibility & Customer Welfare Manager, and eventually being appointed as Group Head of External Affairs. Helen said "This is where my passion has always been and I am thankful that this was both recognised and encouraged by my employers."
Developing your career
We love to see our colleagues develop their career and we’ve seen many of our existing colleagues move across and up through the three businesses in the Group. As well as hiring experienced professionals, we are always on the lookout for internal talent we can develop, here are some examples of how colleagues have developed their career with us:
Bryan had a successful career with us as an Enforcement Agent before proving himself in the Enforcement Agent Manager role. His latest promotion was to Director of Enforcement Operations in a senior, strategic role.
Dave made the move from enforcement across to our Operations team where he is now a Content Manager, responsible for managing our customer written communications content to ensure it is clear, concise and easy to understand.
Hannah was keen to develop and expand her role and took on extra facilities responsibilities in addition to her Directors Support role. She is now Group Facilities Manager.
There for you
We’ll provide you with the best incentives and training available as well as a range of benefits and perks:
Life insurance cover of 4 times basic salary
Staff discount scheme with our Partner ‘Reward Gateway’
24 hours access to a GP for colleagues and their families
Employee Assistance Programme
Hastee – Access to a portion of earned pay on-demand
