We provide end to end debt resolution across all debt types.

Bristow & Sutor has delivered quality debt resolution services to local authorities and central government for over 47 years. We balance firm boundaries and defined consequences with clear communication and compassionate approaches to support our clients' customers to access sustainable solutions to their debts. Our expert colleagues are trained and supported to deliver good customer outcomes, exceeding our clients' expectations at every turn.

West Berkshire Council Hex

"Since working with Bristow & Sutor we have seen several service enhancements and new innovations which are of benefit to us and to the customer. We have been consulted on a number of occasions about new initiatives and invited to offer input and opinion, which has helped to forge a closer working relationship and a sense that Bristow & Sutor is a forward-thinking company that actually cares."

West Berkshire Council
Council Tax Recovery Services

Council Tax Recovery Services

From North Tyneside to the Isle of Wight, and from Cardiff to North Norfolk, we help clients across the country to connect with their residents. We understand how vital these funds are to the communities they support, and we are proud to assist Local Authorities as they provide these fundamental services. Our fully flexible process and our acclaimed client portal gives our clients complete clarity and confidence throughout the recovery journey, while our innovative approach to resolution ensures swift collection for clients while minimising charges to our customers.

Features

  • Flexible process
  • Exceptional collections performance
  • Comprehensive support for vulnerability and financial hardship

How we deliver

  • Thorough trace and connect service
  • Data insights and customer segmentation informing collection Strategy
  • Comprehensive support for vulnerability and financial hardship
Penalty Charge Notice (PCN) Recovery

Penalty Charge Notice (PCN) Recovery

We are proud to support clients of every size with the resolution of their unpaid road traffic charges. Our clients depend on us to provide a timely, effective service which exceeds expectations and successfully addresses even the most persistent evaders. Using our fleet of ANPR-enabled vehicles, we identify customers across the country and leverage our national network of enforcement agents to provide the same high standard of service regardless of the distance from the contravention location.

Features

  • Parking, moving traffic, tolls, clean air zones
  • Scalable approach suitable for variable case volumes
  • Tailored strategies for persistent evaders

How we deliver

  • National ANPR cover supports speedy collection
  • Predictive modelling drives high performance
  • Collaborative approach meets client-specific requirements
Non-Domestic Rates (NDR) Recovery

Non-Domestic Rates (NDR) Recovery

Whether a corner shop or a conglomerate, recovering unpaid NDR is as much a person-to-person process as any other debt resolution. Our focused, dynamic approach helps us to resolve cases that other agencies have deemed uncollectable, contributing to a vital revenue source for Local Authorities across England and Wales.

Features

  • Investigative approach including business trace
  • Dynamic routing prioritising efficient collection
  • Specialist agents with experience in high-balance resolution

How we deliver

  • Out-of-hours monitoring to pinpoint assets
  • Dedicated case management by senior enforcement personnel
  • Expert negotiation skills in line with client expectations
High Court Enforcement

High Court Enforcement

We are proud to offer an end-to-end enforcement process for debts eligible for a High Court Writ. In partnership with our sister company, Credit Style, we handle the full process from transfer-up through to resolution. Our High Court specialists bring over 25 years' experience to support our clients to tailor the process to their requirements, while always focussing on exemplary collection and seamless customer experience.

Features

  • Fully customisable process
  • Transfer-up support available
  • True end-to-end service including pre- and post-enforcement

How we deliver

  • Experienced colleagues provide expert advice
  • National network of certificated Enforcement Agents
  • Bespoke implementation training for all customer-facing colleagues
Customer Support

Customer Support

We understand the commitment you have to your customers, particularly those who may need additional support to resolve their debts. We share that commitment, adopting your responsibility for your customer from the moment you refer the case. We safeguard your reputation and your customers' wellbeing with our focus on accessibility, communication, and sustainable solutions.

Features

  • Inclusive Service Kitemark certified approach
  • Crystal Mark certified communications
  • Online accessibility tools provided by AccessiBe

How we deliver

  • Comprehensive vulnerability training delivered by our award-winning Learning & Development team
  • Dedicated Welfare & Safeguarding teams
  • Strong partnerships with debt advice and support organisations
Free Client Training

Free Client Training

Our Learning and Development team are multi-award-winning, harnessing extensive experience alongside behavioural insights and innovation to deliver impactful, practically applicable training interventions. We make our most popular sessions available at no charge to all our clients – simply click here to book your session.

Available Sessions

  • Identifying and Supporting Vulnerable Customers
  • Three Stages of Recovery Action
  • Powerful Collection Techniques
  • Handling Difficult Calls
  • Client Web user training

New Business Enquiry

Interested in using Bristow & Sutor

Please contact us if you have any questions regarding our debt collection services. One of our Account Management team will gladly assist you.

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