"Since working with Bristow & Sutor we have seen several service enhancements and new innovations which are of benefit to us and to the customer. We have been consulted on a number of occasions about new initiatives and invited to offer input and opinion, which has helped to forge a closer working relationship and a sense that Bristow & Sutor is a forward-thinking company that actually cares."

On our client portal...
“Client Web 3 looks great and will be very useful. I particularly like the fact the new system will allow us to set up arrangements directly, without having to call. I also like the features that enable us to view the enforcement agent on the case and the letters that have been sent to the customer. The app looks like it will be very useful to the customer too.”

On our open days…
“Opens your eyes to the hard work that goes on behind the scenes and gives you a better idea of how Bristow & Sutor work. It is great to know they work so closely with debt advice agencies to assist our debtors. Overall, it was a very interesting and informative day.”

On our IT innovation…
"We have seen a lot of exciting and innovative changes since working with Bristow & Sutor and all of them have been beneficial to the council and have further assisted debtors. We have been particularly impressed with the Debtor Portal and, more recently, the equivalent app which we can see has led to an increase in debtor contact and payment. The fact that the Debtor Portal is available 24/7 and across all web-based platforms, means it makes it easier for debtor contact and to set up payments. The app is intuitive and can be navigated easily without confusion and clutter. We are really impressed."